Scam Prevention:
Maturity Assessment

Are you positioned to retain customers through effective scam prevention? Find out where you stand. Complete the assessment for your personalized, immediate insights into your organization's scam defense strengths and weaknesses.

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Risk Excellence focuses on minimizing financial impacts, protecting brand reputation, and aligning with regulatory compliance. It involves evaluating an FI’s capabilities in compliance, analytics, data, model governance, and overall governance. The key levers for change under Risk Excellence include reducing fraud losses by value and volume.

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Seamless Customer Experience focuses on minimizing customer friction and enhancing customer engagement and insights, thereby ensuring that fraud prevention strategies do not negatively impact the customer experience. The key levers for change are to reduce overall alert volumes and enhance customer interactions.

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Scalable and Agile assesses your organization’s capability to adapt quickly and innovate in response to evolving fraud risks. It considers how agility, innovation, and speed are integrated into the FI’s fraud management strategy, crucial for responding to new challenges and opportunities in the dynamic financial landscape.

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Cost excellence focuses on achieving an optimal cost base related to fraud management. We’ll evaluate how efficiently an FI manages its resources, systems, and personnel in the context of fraud detection and prevention. The key lever for change under Cost Excellence is lowering alert handling time.

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Inclusive and Fair focuses on minimizing bias in fraud detection systems and ensuring explainability in decision-making processes. This aspect is crucial for maintaining fairness and transparency in customer interactions, aligning with regulatory standards, and sustaining customer trust.

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